**Dala Electronics Return Policy**

At Dala Electronics, we take pride in providing our customers with high-quality electronics products. We understand, however, that there might be situations where you need to return a product. To ensure a hassle-free return experience, we have outlined our return policy below.

**1. Returns Eligibility:**
– You may return electronics items purchased from Dala Electronics within **3days** from the date of purchase.
– The item must be in its original condition, unopened, unused, and in its original packaging.
– All accessories, manuals, and warranty cards must be included in the return package.
– Items that are damaged, scratched, or altered in any way will not be eligible for a refund or exchange.

**2. Return Process:**
– To initiate a return, please contact our customer service team at dalaelectronics@gmail.com or +254720966423 to obtain a Return Merchandise Authorization (RMA) number.
– Pack the item securely in the original packaging, including all accessories and documents.
– Clearly write the RMA number on the outside of the package.
– Ship the item to the address provided by our customer service team. The return shipping costs are the responsibility of the customer, except in cases where the item received is defective or damaged.

**3. Refund and Exchange:**
– Upon receiving the returned item and verifying its condition, we will process your refund within **7 days**. The refund will be issued to the original payment method used during the purchase.
– If you prefer an exchange, please specify the replacement item you would like when contacting our customer service team. The replacement item will be shipped after the original item is received and inspected.

**4. Warranty:**
– Most electronics items sold by Dala Electronics are covered by a manufacturer’s warranty. Please refer to the warranty information provided with your product for details on how to obtain warranty service.

**5. Contact Us:**
– If you have any questions or concerns about our return policy, please contact our customer service team at Customer Service dalaelectronics@gmail.com or +254720966423.

Thank you for shopping with Dala Electronics. We value your business and are committed to providing excellent customer service.